Check-in 2 FAQ

As of August 31, 2019, we will officially no longer support either Check-In 2 or (standalone) Classroom Manager. They have both been replaced by Check In Suite! If you haven't made the transition yet, we have created a sample transition plan here to help. If you have any questions, need any help making the transition, or feel something is preventing you from making the transition, please don't hesitate to contact Support.
Q1: Is there a way to Check in to automatically close rooms/groups when a certain capacity is reached? (e.g., based on the Event's Participants Expected field or the Group's Target Size field)
No, Check in does not automatically close check in when a threshold is reached. Currently, someone must decide the best course of action based on the unique circumstance and information available. We recommend letting Check In continue, gathering their attendance and handling overflow in person at the door. You can manually close an Event Group to stop further Check-In. You could also close a room manually via the Event Group to stop participants in that Group from checking-in; to do so, go to the Event Group and set the Closed field to Yes.
 
Q2: Is it possible to see who checked in a child?
There is not a way to see who checked in a child. You could consider using the Care Note prompt to make the person checking in the child(ren) to enter this or other day-specific information.
 
Q3: A parent accidentally checked in the wrong child. Can this be undone?
This mistake needs to be corrected in MinistryPlatform. Here are some options:
  • Open the Event record, go to the Participants sub-page, click on the erroneously checked-in child's record, click Edit, change the Participation Status to Interested or Registered, and click Save.
  • Open the Event Participant record, click Edit, change the Participation Status to Interested or Registered, and click Save.
  • Open the Event record, go to the Participants sub-page, click on the erroneously checked in kid's record, and click Delete.
Q4: Is there any way to report on how many guests we had for a Check-In event?
That depends partly on how you record guests during Check-In. Assuming you add guests to MinistryPlatform, all attendance information is recorded in the Event record on the Participants sub-page. There are several attendance-related reports you can run (see the full list here). There are also a handful of views on the Households and Group Participant pages related to Check-In.
 
Using the Add Guest button during Check-In creates a record in MinistryPlatform that is assigned to Default Contact. As such, one option is to run a report (like the Selected Event Participants List report) before you use the Assign Participant Tool to see how many Default Contacts ("guests") you checked-in. Another option (if you use Groups in your Event) would be to run a report (like the Selected Check In Listing report) that would show you who checked-in that was not part of your Group.
 
Q5: There are kids in one Household, and we want the people in that Household and a different Household to be able to check the kids in. How can we accomplish this?
Go into each child's Contact record, click on the Other Households sub-page and add the child as a Guest Child in the other Household.
 
Q6: Is it possible to remove an Allergy & Special needs attribute from within check-in? 
No, at this time, it is only possible to end date or remove an Allergy & Special needs attribute from within the Platform.
 
Q7: Is it possible to change the check-in screen instructions?
Yes, the configuration value, Checkin,SearchInstructions, controls what instructions will appear on the Check-in screen.
 

Last Modified: 8/8/2018

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