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FAQ

 
Q1: Why was someone able to register for an Event after registration closed?
This is a rare occurrence, but it can happen. The most typical reason is that the person set up the registration before it closed, returned to their cart a day or so later, and completed the transaction. The Event was open when they started the process, but it had closed by the time they got back to completing the registration. 
 
Q2: If we secure an event from the Events page, is it also possible to secure the event participants?
Securing an Event and securing Event Participants is handled separately. From the Event Participants page:
  1. Search for the desired Event.
  2. Select all the returned Event Participant records in that Event.
  3. Change the selection to Current/Unsaved Selection.
  4. Review the selection to confirm it is correct.
  5. Click Secure.
  6. Select the appropriate User Group in the Allow: Nobody Except box.
  7. Click OK.
Q3: On the Events page, not all of our Events show in the Calendar layout. Why? 
By design, the data grid only shows the first 1,000 records (the other records are there and can be searched for and selected, but not scrolled through/viewed). As such, starting from the All Records view on the Events page causes not all of the records to visually load and thus not display on the Calendar. If you use the Calendar layout on the Events page, you should make sure that you're using the view that grabs the needed records and not more (like the This Month view). You could even create some custom views that filter for the relevant Event records for each team/department, for example.
 
Q4: How can we communicate with those who have registered for an Event through the Portal?
As a first step, you'll want to create a selection of your Event Participants:
  1. Open the Event record.
  2. On the Participants sub-page, select the desired Participants.
  3. Click Xfer.
  4. Choose the Contacts page.
  5. Click Transfer.
Then, with that selection on the Contacts page, here are some possible ways to communicate:
  • Use the Text Message Tool
  • Use the New Message Tool
  • Use the Selected Mail Merge Report
  • Use the Selected Labels Report

Q5: I have my Event set to "Register into Series: True" why are the people who have registered not added to future events?
Ensure that the Event that the registrants have been added to is in the future. The routine that adds Participants to future Events only looks at future Events. It will not register into Events where the Start Date has past or consider Events where the Start Date has passed. Also, ensure that it has been at least one day since the registrants were added. The routine that adds the participants to future events runs once a day, usually sometime in the middle of the night. 

Q6: How can I show that an event is offsite without adding the actual address to MinistryPlatform?
A Location record can be created with an address of "Offsite, City, State" (with your church's city and state) and used for various "off-site" events. Then the actual address of the event can be added to the Event description or Instructions.

Q7: How can I utilize the Agenda sub-page when planning my event?
The Agenda sub-page allows elements of an event to be arranged and scheduled. Using the optional Duration, Start, and End fields, you may choose to account for each moment of the event including video rolls, announcements, and worship songs. Alternately, you may rely on the Element Title and Description fields to map your event in phases and create an overview. Each element will appear in the sub-page's grid view based on its assigned sequence.