Scheduling a Message

You can set a future day/time for your message to send. To do so:

  1. Launch the New Message Tool.
  2. Prepare your Message as normal.
  3. In the Options tab:
    • Set the Start Date/Time as desired (i.e., the future date/time the Message should send). Messages can be scheduled to send within the next 6 months, based on the Message Archival schedule. See Q14 of the Message FAQ for more information.
  4. Preview and Send your Message as normal. The system holds the Message in Ready to Send status until the Start Day/Time, and send it as scheduled. 

Please Note: Future messages will be sent according to the authenticated user's timezone preferences set via their user account or the Domain timezone if the user has no specified values set. 

In this example, the Message will be sent on October 16th, 2019 at 3:30 PM EST due to the Authenticated User's timezone preferences.   

Editing a Scheduled Message

A scheduled message creates a Message record as well as individual Recipient records. To make changes to a scheduled message, the Recipient records will need to be edited. Updating the Message record will NOT update the content that is sent to recipients. To edit the message in the Recipient records, follow the steps below.

  1. Expand the Communications section and select the Messages page.
  2. Find the record for your scheduled message and click to open it.
  3. Update the status to Draft.
  4. Click the To-Contacts sub-page.
  5. Select all the Contacts, and click the Xfer button.
  6. Transfer your selection to the Contacts page.
  7. Save your selection.
  8. Navigate to the My Messages tab on your Homepage and open your Message draft.
  9. Re-select the Recipients using the saved selection from the Contacts page.
  10. Make the desired changes to the Message content.
  11. Click Send.

Last Modified: 10/23/2019

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