Q1: For a particular Security Role, we have marked the checkbox next to Attach Files for the Contacts page; however, Users who have been assigned this role still cannot attach files on Contact records. What are we missing?
In order to permit Users assigned to a Security Role to attach files to a record, the Security Role must have a minimum of Edit rights for the page, in addition to having the checkbox marked to Attach Files.
Q2: I accidentally inactivated someone, and now they can't access MinistryPlatform. What's going on?
If you used the Inactivate Tool, their Security Roles to MinistryPlatform were automatically removed as a part of that process. You'll need to re-add their Security Roles (and likely update other parts of their record; see this article for more information).
Q3: I updated a user's Security Role, but they still can't see what they should be able to. What's going wrong?
Have them refresh their browser; Security Role changes won't "take" until the browser is refreshed. If they still can't
see what they should be after refreshing their browser, their Security Role needs additional adjustment.
Q4: Where did the All Platform Users Security Role go?
As of July 2015's Report and DB Update,
the All Platform Users Security Role is hidden. You should no longer see the role anywhere.
Q5: We have Security Roles that no Users are assigned to. Can I just delete them?
It is not recommended to delete the default Security Roles which came with MinistryPlatform. If they are Security Roles you created, you can delete them, but a simpler approach
is to edit them and re-purpose them for any new Security Roles needed.
Q6: Can I edit the MPAdmin, MPProfServ, or other ACST-related User records or their Security Roles?
No. Please do not make any changes to these User accounts or their Security Roles. We need these
at times to access your system and provide assistance. You are not charged in any way for these Users. Here is the full list of MP Users that our teams may use to assist you:
Q7: Is there a simple way to determine if an access right is already granted as part of a Security Role?
The Security Role's title and description should be helpful. You can individually open a relevant Security Role and use
the Ctrl+F option to easily find the desired page title and see what access rights are granted via that Security Role. You can also use the User Permission Report to narrow down and browse through the list of permissions, or use the View Example: Security Role Page Permissions to search. When
reviewing what permissions are granted by a Security Role, consider Page Permissions, Sub-Page Permissions, Field Restrictions, Tools, Reports, and API Procedures.
