Time is of the essence! If data has been accidentally changed or deleted, there is a
two-week recovery window. It's important to contact
Support as soon as possible.
There are cases where a user may unknowingly or accidentally change or delete data. It happens to the best of us and there's no need to panic. We can help! Common scenarios include:
- The user did not clear their selection on a given page prior to working with a new selection
- The user used the "jump" button from a selection on a sub-page and they jumped to a different page than they expected
- Files attached to a record have been removed
Tip: Use the
Deleted Record Research report to investigate missing records or as a simple way to identify the records you know were deleted in error and which to have restored.
When data or attachments have been accidentally changed or deleted from MinistryPlatform, Think Ministry, Inc. may be able to assist with your data recovery. There is a two-week window available to restore records from a backup.
- Have access to your database server? Please perform the following stepsand notify us via Support when as soon as possible.
- Identify which of your database backups contains the data you are missing.
- Restore that backup to a new (non-production) database.
- Inform Think Ministry, Inc. of the specific data that is gone, and where this temporary database is located so we can retrieve the data.
- Don't have access to your database server? Contact Support as soon as possible.
Important: Services are subject to availability. Hourly rates apply. Please consult your Service Level Agreement for fee amounts.
