Recovering Deleted Data

There are cases where a user may unknowingly or accidentally delete data. Some common scenarios are:

  • The user did not clear their selection on a given page prior to working with a new selection
  • The user used the "jump" button from a selection on a sub-page and they jumped to a different page than they expected
Tip: Use the Deleted Record Research report to investigate missing records or as a simple way to identify explicitly the records you know were deleted in error that you wish restored by Think Ministry Professional Services.

When data has been accidentally deleted from MinistryPlatform, Think Ministry, Inc. may be able to assist with your data recovery. There is a 2-week window available to restore records from a backup.

In cases where we can assist, please perform the following steps and notify us via Support when complete.

  1. Identify which of your database backups contains the data you are missing.
  2. Restore that backup to a new (non-production) database.
  3. Inform Think Ministry, Inc. of the specific data that is gone, and where this temporary database is located so we can retrieve the data.
Important: Services are subject to availability. Hourly rates apply. Please consult your Service Level Agreement for fee amounts.
 

Last Modified: 11/20/2018

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