Logging In

Accessing the Platform

All you need to access the Platform is a web browser, your organization's MinistryPlatform URL, and appropriate Security Roles granted by a SPoC.

The Login screen and related dialogues include multi-lingual support. Choose the desired language to display for field labels (buttons, instructions, etc.) on these forms. Current available languages are:

  • English (default)
  • Mandarin (Simple Chinese)
  • Portuguese
  • Spanish
We recommend a minimum screen resolution of 1366 x 768 for the best Platform experience!
Sign In

If you previously accessed the Platform but then were inactive for a certain duration of time, you are required to re-login. 

To login:

  1. Open a web browser and go to your organization's MinistryPlatform URL ending with /ministryplatform (e.g., https://sampledomain.org/ministryplatform).
  2. If your organization has enabled Simple Sign-On, the prompt will request your Email, Mobile Phone, or Username otherwise enter your Username.
  3. Enter your Password.
  4. Optional on a trusted device: check "Keep me logged in". Unless you click logout, this option will keep you logged in for 3 months.
  5. Click Sign In:
    • If the credentials entered are incorrect, a message reads "Invalid username or password." If needed, click Forgot Password. See steps detailed below. 
    • If the login attempt has valid credentials but doesn't have appropriate Security Roles, a message reads "Not Authorized! User is not authorized." If this message appears for you, contact a SPoC.

Sign Up

If a User doesn't have an account for your church's MinistryPlatform, they can create one by signing up. 

Create Account

  1. Click Sign Up.
  2. Enter your First Name.
  3. Enter your Last Name.
  4. Enter your Email Address.
  5. Enter your Mobile Phone. Optional. 
  6. Click Create Account.

Confirm Account

  1. Go to your email client of the email address provided. 
  2. Open the New User Account Confirmation email. The content of this email can be customized by a SPoC. See Domains and Accounts for details.
  3. Click the verification link. Note: For security, this link is valid for 24 hours.
  4. Enter your Username. The field will be pre-populated with the email address provided above.
  5. Enter your password.
  6. Confirm your password.
  7. Click Save.

Users created in this manner will have no Security Roles. If access beyond the Portal is needed (e.g. Platform, Check-In, etc.), a SPoC will need to add the appropriate Security Roles to the newly created User Account. 

If the information provided matches an existing User Account, the user will be directed to reset their password instead of completing Create Account.

Forgot Password?

If you already have an account but have forgotten your password:

  1. Click Forgot password?
  2. Enter your Email Address.
  3. Enter your First Name.
  4. Enter your Last Name.
  5. Click Reset My Password.
  6. Go to your email client of the email address provided. 
  7. Open the Password Recovery Verification email. The content of this email can be customized by a SPoC. See this KB for details.
  8. Click the verification link. Note: For security, this link is valid for 24 hours.
  9. Enter your new password.
  10. Confirm your new password.
  11. Click Save.

If you remember your password but need to change/update it, you can either:

  • Log into MinistryPlatform and click the Display Name in the top right-hand corner. Click Edit User Account > Change Password. See System & User Resources for step by step details.
  • Log into the Portal and click My User Account. Scroll to the bottom of the page, enter and confirm a new password, and click Save.
External Identities (Social Logins)

If previously configured by a SPoC, you have the option to login with your social login credentials (e.g. Facebook, Google, etc.) instead of your MinistryPlatform username and password. See External Authentication for details on setting up external Identity Providers.

If you have an existing account, you can manage your external identities (social logins) from the Platform > Display Name > Edit User Account > External Identities. See System & User Resources for step by step details.

SPoC Basics

Here is additional information to help SPoCs support users well as they access MinistryPlatform:

  • User access to MinistryPlatform is dependent on the Security Roles connected to their User record. It is your responsibility to manage these items appropriately for your Users. 
  • The password requirements for MinistryPlatform are controlled in the Domain record on the server. Check out the Password Requirements section to learn more about the various password requirement options and how to change the requirement for your context. 
  • The length of inactivity allowed prior to requiring re-authentication can be customized on the server. Contact Support for information on how to update this setting.
  • You can allow people to log in using External Authentication such as Facebook or Google credentials. This external authentication is currently only allowed for MinistryPlatform. All other applications (such as the Portal and Check-In) only support the username and password set in MinistryPlatform. In an effort to increase security, this external authentication functionality replaced a prior functionality that allowed an Auto Login URL.
The Platform is supported on the following browsers:
> Latest version of Google Chrome
> Latest version of Mozilla Firefox (regular, not ESR)
> Latest version of Microsoft Edge
> Latest version of Macintosh Safari
> Latest version of Microsoft Internet Explorer (until 12/31/18)
 

Last Modified: 1/6/2020

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