Q1: Is there a way to create a waiting list for an Event?
1.  Create a Product with the cost of the Event (20.00).
2.  Set up a Product Option Group for the Product called "Registration Type" that is required and mutually exclusive.
3.  Include the following Product Options:

• Option 1: "Adult" - $0
• Option 2: "Child" - $0
• Option 3: "Adult Waiting List" - $0
• Option 4: "Child Waiting List" -$0

Q2: I have a Product Option associate with my event, but it's showing up as "Free" online.  Why is this?
The presence of Product Options do not change the "free" text because many times Product Options are optional (e.g., the Bible study is free, but childcare is $10 for 1-2 kids or $20 for 3+ kids). Also, you can change your Product setup so that there is a Base Price and then the Product Options are additional amounts (e.g., the conference is $50 for everyone with an option of adding a $10 lunch). Additionally, consider using Promo Codes. Lastly, SPoCs can control what the "Free!" text displays by changing the Value in Configuration Setting called FreeAmountText.

Q3: Since Promo Codes are currently designed to be used on the Portal, is there a way to give someone who's paying "offline" credit for a Promo Code?
If you want to give someone paying offline credit for a Promo Code, you could do it in one of the below ways. This example uses a $30 Event with a $5 Promo Code.

• Use the Add A Payment Tool to mark the person to owe $30 and paid $25. Once complete, edit the related Invoice Detail and Payment Detail records to change the amount owed to $25 and Paid in Full. This way is simple, but visibility that the Promo Code was applied would be lost.
• Use the Add A Payment Tool to mark the person to owe $30 and paid $25. Once complete, edit the related Invoice Detail and Payment Detail records to add the Promo Code line item and adjust any total as needed. This way is more steps, but the visibility of the Promo Code being applied is maintained.
• Use the Add A Payment Tool to process their payment of $25. Then, use the Add A Payment Tool to process the remaining balance of $5 and select the payment method of “internal/scholarship” or “adjustment” with the church as the Payer.

Q4: Do Product Options need to be paid for at the time of registration?
Yes. The deposit functionality is currently only for the base price. Products Options should not be added manually to an Invoice after registration and paid for via My Purchase History; this will result in errors.

Q5: What does the Days out to Hide field calculate based on?
The Days out to Hide field is based on the event start date. The day before the Event Start Date is considered day "1" when counting the number of days.  If you want your early bird discount to be disabled 10 days before your event starts, enter 10. The time is not considered when calculating the date to hide.

For example, the Event Start Date is 12/31/2019 and the Option Price needs to be disabled on 12/20/19. Counting backwards from, but not including, the event start date to 12/20/19 is 11 days; count 12/30 as “1,” 12/29 as “2”, etc. There are outside  resources that can help calculate the number of days between two dates.For a View Example showing calculated date for expiration, see Expiring Product Option Prices.

Q6: When someone uses the Deposit option and my promo code, their total deposit is a negative value. What are my options?
You can increase your deposit or decrease the promo code. You may also decide to remove the deposit altogether. It may be beneficial to put some help text into an Instruction field at the bottom of the form to instruct those with this issue. 

Q7: Could you use a Product to allow someone to buy a "block" of tickets without having the purchaser enter their personal info for each ticket?
Yes! One approach would be to create a Product with a base price of $0. Then you would create a Product Option Group and have the various ticket price/block levels as the Product Option Prices.

Q8: Is it possible to create a promo code that can be used only once by only one person?
Yes! Set the Max_Qty field to 1, and the Qty_Allowed field to 1.

Q9: Is it possible to create and sell a Product without it being tied to an Event?
No. The system is designed specifically for Events. There is no way to sell a Product that is not part of an Event.

Q10: Can I have promo codes (Product Option Prices) with the same name?
No. You should name each one of the Product Option Prices with a unique name.

Q11: Can I change the Base Price of a Product after some people have already registered for an event?
Yes, you can change the Base Price of a Product, and it will not effect previously registered event participants' invoices.

Q12: What happens to Product Option Price quantities if a registration is canceled?
When a registration is canceled, either by the event participant or via the Abandoned Invoice Clean Up process, the Product Option Price quantities are returned to the "pool". This means they are available for new registrants. This pool of Product Option Price quantities is based on each event and is not shared across multiple events using the same Product.