Pre-Check is a great tool that is all about making check-in faster (and touchless!). But Pre-Check is not about making a reservation or holding a spot. Want a tool for making reservations? Check out Blackpulp's Reservations App! Scanning a Pre-Check QR code should bypass the Household search screen and print the appropriate name tags (if name tags are desired). An unsuccessful scan may result in the "No Results Found" or Household screen being displayed.
"No Results Found" Screen is Displayed
- The Pre-Check QR code was misread and no results were found.
- The kiosk isn't set up correctly for the Event to be available.
- It is too early (or too late!) to check into the Event.
Kiosk Set-Up
- Events must be happening at that Campus to be eligible (unless the Event is in the Global Congregation, as determined by the COMMON, GlobalCongregationID Configuration Setting).
- During kiosk setup, you may choose All Events in Ministries or Selected Events. If specific events are identified using the Selected Events option, they will be eligible for Pre-Check check-in. If All Events in Ministries is selected, only events related to the selected Ministry by a Program will be eligible for Pre-Check check-in. For example, if Children's ministry is selected, a Program related to Children's ministry must be identified on the Event record.
Check-In Time
- In Attended Mode, the Check-In window starts at the beginning of the Early Check-In Period and ends when the event ends.
- Start: Event Start Date minus Early Check-In Period (60 minutes if unspecified)
- End: Event End Date and time
- In Unattended Mode, the Check-in window starts at the beginning of the Early Check-In Period and ends after the Late Check-In Period ends.
- Start: Event Start Date minus Early Check-In Period (60 minutes if unspecified)
- End: Event Start Date plus Late Check-In Period (30 minutes if unspecified) OR when the Event is over, whichever happens first
Note: In Unattended Mode, the Check-In window is based entirely on the Start of the Event. The Event End Date is not considered.
Household Screen is Displayed
If a user checked in on their mobile device using Pre-Check, but scanning the generated QR code displays their Household rather than printing name tags, one (or both!) of the following might be the issue.
- An old Pre-Check QR code was scanned. Each Pre-Check is associated with a date, which must match the Event date.
- They are a registered Event Participant for an event that is not available at the kiosk (see kiosk set-up above), but the kiosk is configured to show the Household. They may be able to check into the event on the Kiosk, depending on the Event check-in search results settings.
