Configure Printer

When configuring printer settings at a Check-In Kiosk workstation, you must be logged into the computer as a local user that has Administrator rights. 

There are several printer settings to indicate. Note the brand-specific tips below before getting started.

See also: Supported models

A. Set As Default

  1. At the check-in workstation, navigate to the printers folder by either:
    • Windows 7: click on Start > Devices and Printers.
    • Windows 10:Click on Windows Start > Settings > Devices > Printers & Scanners.
    • Other Versions: Start > Control Panel > Printers.
  2. Right-click on the Label Printer and choose Set as Default Printer.  


B. Set Orientation

  1. Right-click the Label Printer and choose Set Printing Preferences.
  2. Change the Orientation to Landscape.
 

C. Set Paper Size

  1. Click the Advanced button.
  2. Set your Paper Size to the proper label media type. This is typically a 5-digit label number followed by Shipping. You should be able to find the label number information on the back of the label media, or alternatively in the packaging for your labels.


D. Additional Steps for Zebra Printers

First, complete the steps above to set the Zebra printer as the default printer. Then follow these additional steps specific to Zebra printers. See Troubleshooting Tips for Zebra Printers if printing is not successful after completing these steps.

1. Local Administrator

You must complete these steps as a local administrator in order for the settings to stick. This specifically means a local User on the machine, not a domain user.

2. Change Properties

This step enables the “Printing Defaults…” button referred to in the next step.

In Devices & Printers: 

  1. Right click on the Zebra printer and select Printer Properties.
  2. Select the General tab.
  3. If you do not see the “Change Properties” button, double-check your work on steps B and C.


3. Open Printer Defaults

This step must be done on the Advanced Tab.

  1. On the “Advanced” tab
  2. Click “Printing Defaults…” button. If this button is not enabled, see the previous step
  3. This will open the "Printing Defaults" dialog.


4. Default Orientation

In this step, you will change the orientation.

  1. Select the “Options” tab.
  2. Select the default orientation.
  3. Specify the label size you are using.


5. Use Printer Settings

In this step, you will change the settings so that the Printer settings are used.

  1. Select the “Advanced Setup” tab.
  2. Check the “Use printer settings” checkbox
  3. Click Apply


6. Cutting

If your cutter is not cutting, you might need to reinstall the driver from the device manager.

Note: Due to Zebra driver limitations, in order to cut, these printers require that the Print Service run on a machine with Windows 10 (print server or local machine).

  1. From Device Manager, right-click and choose “Uninstall device”.
  2. If prompted, check the box to “Delete the driver software for this device”, then click “Uninstall”.
  3. Reinstall the driver per manufacturer instructions.
  4. Set driver settings to correct label size and to “Use printer settings”. See detailed steps above.
  5. Select the printer again in the Check-In Kiosk settings dialog.

In Windows 10, use the Print Management Console to access and edit printer/cutter settings rather than the Settings > Devices > Printers and Scanners panel. The Devices folder does not open with Administrative privileges by default, even if the user account is a member of Administrators. 

E. Additional Steps for Dymo Printers

First, complete the steps above to set the Dymo printer as the default printer. Then follow these additional steps specific to Dymo printers.

1. Local Administrator

You must complete these steps as a local administrator in order for the settings to stick. This specifically means a local User on the machine, not a domain user.

2. Calibration, Sides, Sizes
  • The printers must be calibrated, as the labels likely won't print correctly until calibration is run inside printer properties.
  • If using a dual label printer, only one side can print labels at a time. Check-In Kiosk does not have the ability to print to two different sides at the same time. When one side runs out of labels, the other side will then take over printing.
  • Remember the label sizes on each roll must match. You can not have one roll with one size and the other roll be different.
3. Settings Applied to All Users

Ensure the correct label size is selected on the Advanced Settings tab (see step C above), as this tab is what sets the correct size for all users.

F. Additional Steps for Brother Printers

First, complete the steps above to set the Brother printer as the default printer. Then follow these additional steps specific to Brother printers.

1. Local Administrator

You must complete these steps while logged in as a local administrator in order for the settings to stick. This specifically means a local User on the machine, not a domain user.

2. Print Size

Make sure the print size is set as the default for all users.

3. Paper Size
  1. Ensure that the default printing preferences are set with the Paper Size as your exact label size.
  2. Select the correct paper size by navigating to Printer Properties > Advanced > Printing Defaults > Paper Size.

 

Last Modified: 9/11/2019

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