Message Errors

The following Message (email/smtp) errors have documented solutions.

Unable to read data from the transport connection: net_io_connectionclosed
This error is known to occur when platform Messages are sent to SendGrid but the plan limit has been exceeded. The Message is found in the Action Text of the Recipient record.

Message cannot be sent: The operation has timed out.
This error can occur for various reasons when the mail server cannot be reached or is interrupted. A possible culprit is the firewall blocking outgoing connections on the port.

Message does not have 'Subject'. Message body is null.
This error occurs when a Communications_Message ("Recipient" records) with an Action Status: Sent (thus with a null subject and body) was manually changed to Action Status: Ready to Send. 

Message cannot be sent: Error in processing. The server response was: You've exceeded your messaging limits
This error can occur for various reasons. You may have either a daily or hourly limit on your account, or a limit on the number of messages that can go out at one time. Check with your mail processor (usually Sendgrid)



Last Modified: 2/3/2020

Did this article help?
× Thank You for the Feedback