Message Storage & Stats

To see all Messages:
  • Go to Communications > Messages.
  • For security, a rendered copy of the message is not stored in All Recipients. If needed, the Message Body (with unrendered tokens) can be seen on the Message page. This prevents staff from circumventing their access limits through resolved merge fields.
To see who received a specific Message:
  • Go to Communications > Messages > Message Stats (50 or More Recipients) view (*if using SendGrid*) OR
  • Go to Communications > Messages > open desired Message > review Recipients sub-page, OR
  • Go to Communications > All Recipients > search for desired Subject > review returned results.
To see the Messages a specific person has received:
  • Go to Contacts > search for and open desired Contact record > review Message Log sub-page, OR
  • Go to Communications > All Recipients > search for desired person > review returned results.
To see the date and time a Messages was sent:
  • Go to Contacts > search for and open desired Contact record > Message Log sub-page > Action Status Time, OR
  • Go to Communications > All Recipients > search for desired person > Action Status Time.
To see the status of a Message:
  • Go to Contacts > search for and open desired Contact record > Message Log sub-page > Action Status, OR
  • Go to Communications > All Recipients > search for desired person > Action Status.

Possible Action Status for churches using SendGrid include:

  • Bounced
  • Clicked
  • Delivered
  • Dropped
  • Error
  • Opened
  • Pending
  • Ready to Send
  • Sent
  • Spam Reported

Possible Action Status for churches *not* using SendGrid include:

  • Error
  • Ready to Send
  • Sent
To see the emails you’ve sent, started or received:
  • Go to Home > My Messages tab > go to desired View (Sent, My Drafts, My Inbox, Archived).
To complete a Draft you’ve started:
  • Go to Home > My Messages tab > go to My Drafts view > open desired draft. 
To Archive Messages: 
  • Go to Home > My Messages tab > Select desired Message to Archive > Click 'Archive Messages' button.
To see Messages Archived from Home Page:
  • Go to Communication > All Recipients > Search for desired Message(s) > Open Message record > If Archived by user, Deleted field will be set to True.
 

Last Modified: 11/15/2019

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