Q1: A Contact is connected to two Participant records. How do we fix this?
The delete tool is intentionally removed from the Participants page to prevent accidental deletions of Participant records. To handle this situation, use the Combine Contacts Tool instead.
Q2: A Participant record was inadvertently created for a Company. How should it be removed?
A SPoC can follow the steps below for each affected record. If you're not comfortable doing this process, contact Support.
Q3: Participant records were end-dated but now they are attending our church once again. What should I do?
Usually, when someone stops attending your church, many areas of the system are touched. Follow the steps below to determine what areas you need to update:
Q4: How can we track a child's grade if they are not in an age/grade Group?
While Age/Grade Groups are the primary way to track which grade a child is in, the HS Graduation Year field on the contacts table can be used as well. You can create a "cheat sheet' that shows you which graduation year correlates with what grade. You can also create Views to update year to year that shows "High school" Contacts (for example, Graduation Years 2021-2024).